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Getting Started
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| Starting Your Natural Gas Service from MXenergy
Do you offer fixed and variable rates?
Can I see the details of your plan before I sign up?
Do you require a deposit?
Do you charge a late payment fee?
Do you assess an Exit Fee?
Can I enroll online?
Is it to my benefit to disconnect during the summer?
Q: Do you offer fixed and variable rates?
A: Yes. MXenergy offers a variety of innovative rate plans to serve your energy needs..
Q: Can I see the details of your plan before I sign up?
A: Of course. If you are interested in an overview of what we offer, click on the red Enroll Now button. For a more detailed look, check our Disclosure Statement. The Georgia Public Service Commission requires all natural gas marketers to send a Disclosure Statement after your marketer switch or turn on is confirmed. This statement is a review of the agreement between you and the marketer (MXenergy for example) and the rules of the relationship. We put a generic Disclosure Statement on the web site. Certain details of your service, like rate and length of agreement, can not be included in this version. If you want all of the detail, check our Terms and Conditions of Service.
Q: Do you require a deposit?
A: At this time MXenergy does not require a deposit for new customers, though we reserve the right to do so. Instead, our customer service charge varies based on your credit history as shown in a credit report. The service charge starts at $5.95 per month, but can be as much as $8.95 per month. You are told at the time of enrollment what your monthly service charge will be.
Q: Does MXenergy charge a late payment fee?
A: Yes. There are late fees for both residential and commercial accounts. The residential fee is $10, as limited by the rules of the Georgia Public Service Commission and state law. The commercial fee varies, based on the size of the past due amount.
Q: Does MXenergy assess an Exit Fee?
A: We reserve the right to charge an exit fee if you are on a fixed rate plan and do not remain on the plan for the duration of your contract. We do not always charge an exit fee, particularly if you have been our customer for a year or more. Exit Fees are not charged if you are transferring service to a new residence, moving out of the AGL service territory or out of state.
Q: Can I enroll online?
A: Of course you can. We understand that you want the convenience of doing things on your schedule, not ours. To start the enrollment process, click here.
Q: Is it to my benefit to disconnect during the summer?
A: Some customers use natural gas only for heating and disconnect their natural gas service during the warm months. They do this to avoid paying Atlanta Gas Light or base charges each month. If they remain connected those charges will be assessed, even if they use no gas.
MXenergy makes no recommendation on whether you should or should not do this. We do ask that before making a decision you examine the numbers. (You should also confirm that you do not use natural gas for anything other than heating!) Though you will not pay Atlanta Gas Light charges while the service is off, you will pay AGL charges when you reconnect.
When you reconnect your bill will include:
An AGL connection fee ($25 minimum)
An AGL seasonal reconnect fee ($25 residential, $35 commercial)
MXenergy does not charge a reconnection fee, but you may be required to pay a deposit or post other security for your account, or asked to pay a higher service charge based on information we receive from credit reporting agencies. We will check your credit before reconnection.
When cooler weather arrives and you decide to connect your service again, we will need advance notice. MXenergy relies on Atlanta Gas Light for connection services. In the fall AGL crews are busy with reconnects, new connections, and service calls. You may have to wait a week or more for a service call. Please contact us well in advance of the date you want service restored so that we will have time to make arrangements with AGL. We recommend giving us at least ten business days to get your service started.
Only you can decide if a seasonal disconnection is right for you. Please check the numbers and make an informed decision. |
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Call Toll Free 800.785.4373