Payment
Options
Missing Payments Payment
Options There are a number of convenient ways to pay your MXenergy
natural gas bill. First, you may pay by check or money
order. Just enclose your check or money order in the enclosed envelope.
(Please include the remittance stub and write your customer number on the check.)
You can also pay automatically, by bank draft or credit
card. We'll be glad to get you started. Just send us an email at customercarega@mxenergy.com.
We also offer online payment. By signing up for
MyAccount, you can pay your MXenergy bill, and any other bill, online. You may
be interested in electronic billing as well as payment. Find out more in
the MyAccount area. If you already use the Bill Pay services of your bank
or Checkfree, you'll find MXenergy listed as a payee. If
you need to pay in a hurry, we can take your payment by phone. Just call
us at 877.677.4355. There is a $4.95 service charge for a check or credit
card payment by phone. For those customers who prefer
to make payments in cash, MXenergy now accepts payment through the Western Union
Convenience Pay service. Convenience Pay is a fast and easy way to send a payment
to MXenergy Services without using a check or credit card. The
Convenience Pay service cannot be used to quickly notify MXenergy Services of
payment for late, termination, or disconnect notices. Please use Western Union
Quick Collect for this type of service. Please refer
to the listing below for agent locations. When using the Convenience Pay service
you will need to have your bill with you. On that bill you will find your customer
number. The Western Union Agent will need to see your bill to process the payment.
Cost of the Convenience Pay service is $1.00 per transaction, in addition
to amount due on bill. Convenience Pay Locations in Georgia.
For
the Convenience Pay location nearest you, click here or call 1 (800)
354-0005.
Western Union Quick
Collect Service -- Immediate Cash Payment
MXenergy now accepts cash
payments through the Western Union Quick Collect Service for customers who need
to make immediate payment. A payment can be posted to your account faster than
using overnight mail. This is only for cash payments. The cost of Quick Collect
Service is $12.95 per transaction, in addition to the amount due on the bill.
If you are facing an involuntary shut off, the Quick
Collect Service will provide immediate payment notification to MXenergy's Collections
and Back Office departments. This will allow immediate action to stop the shut
off process. The Agent will need the following information
when making a Quick Collect payment: Your Customer Number
Company Name (MXenergy Services Co.)
Code City (MXenergy)
State
(TX)
For transactions of $1,000 to $2,999.99, a driver's license, state,
or government issued identification, passport or alien registration card must
be provided. For a transaction of $3,000 or more, you must also provide a social
security number, date of birth and occupational information. Call
(800) 325-6000 for more information about Quick Collect and to find the location
nearest you. Missing Payments
We make every effort to make sure that your payment is credited to your account
in the shortest time possible. The shortest time possible does not mean we can
credit your account immediately. But if you have made a payment and don't think
we have received it or credited it to your account, these pages will answer your
questions and help us track your payment. How
did you make the payment that is missing?
Check
or Money Order
Western Union
At
MXenergy's site
At my bank's site Check
or Money Order
Did you send the payment after the due date? If the
answer is yes, your payment was probably not posted before your most recent bill
was processed. It will show up on the next statement. If
you paid just before the due date, it may not have posted to your account before
your next bill was generated. If you paid at least four
business days before the due date, we may not have been able to locate your account.
Did you include the payment stub? Did you write the account number on your check
or money order? If you did not, it can take several days to locate the account
you intended the payment to go into, and sometimes it is impossible to find the
account. To help us locate the payment, please provide
us with specific information about the payment: the date it was made, the amount,
the payee, your name, your customer number, and a method of contacting you. If
the payment has cleared your bank, we will need proof of that, either a copy of
the front and back of the check or a letter from the bank. For a money order we
will need a copy of the stub/receipt you received for the money order. You
can attach that to an electronic trouble report or mail or fax the information
to us. Here are some tips that will help make sure your
payment is properly credited. Please verify your billing
address information when mailing your bill, and help us properly post your payment
by following these guidelines. It is sometimes impossible to properly post a payment
without you noting your Customer Number on your check or money order. Ensure
the remittance address appears through the window of the envelope. For multiple
accounts, include all remittance stubs and indicate the amount to be posted to
each account. Your check total should equal the amounts allocated on all stubs.
Do not send cash.
Do not fold stub or use paper clips, staples or tape.
Enclose your remittance stubs and provide the payment amount to be posted
to that account. Please write your Customer Number on your check or money order.
Did this answer your question? If not, send us an email
at customercarega@mxenergy.com
Western
Union
Cash payments made through Western Union
rarely present problems. When we do have a problem, we need to be able to track
your cash payment. Please have the following information available: Where
did you make the payment? Do you have a receipt or other
proof that you sent the money order? Did this answer
your question? If not, send us an email at customercarega@mxenergy.com
At MXenergy’s site
First, we need to determine whether your payment is really missing. The
online bill summary is not a real-time reflection of the status of your account.
It is a summary of the last bill presented by MXenergy. Payments to your account
will not be shown in the summary until the next bill is generated. If you paid
through our Payment Center, you can track payments by checking the Payment Activity
page. There you will see the status of each payment you have scheduled.
If the status is Processed your payment has been sent to us. Here is the
list of possible payment status descriptions: - Scheduled indicates
that the payment is scheduled to be made.
- In Process indicates that the
payment is now being processed and cannot be changed or canceled.
- Processed
indicates that the payment date has arrived. Normally, we receive the payment
on the payment date and credit your account. Sometimes, however, it can take a
few days to credit your account.
- Canceled indicates that you canceled
the scheduled payment.
- Failed indicates that the payment was returned
to us either because there was a problem when we tried to withdraw the payment
from your payment account or because the account information sent with your payment
was not enough for us to properly credit your account. This status can also occur
when the bank account we tried to withdraw the payment from has been closed.
You
can also check to see if the payment has been withdrawn from your payment account.
If you made the payment using a bank account, check your account statement for
the withdrawal. Did this answer your question? If not,
send us an email at customercarega@mxenergy.com
At my bank's site
Did you make the payment on or after the due date? If
the answer is yes, your payment was probably not posted before your most recent
bill was processed. It will show up on the next statement. You can check your
account balance by calling 877.677.4355 and selecting the account balance option
in the menu. If the answer is no, has the payment cleared
your bank?
If the electronic payment has cleared your bank, and was made before
the due date, please check the name on the payment. Make sure your select "MXenergy"
from your bank's list of Payees in the future and contact us about this missing
payment. We'll need specific information about the payment: the date it was made,
the amount, the payee, your name, your customer number, and a method of contacting
you. If the electronic payment has not cleared your bank, wait a few days and
check again. You may not have allowed enough time for the payment to arrive, post,
and clear your bank. |
Call Toll Free
800.785.4373