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call 877.875.8567,
a representative will be happy to help.
Who can supply energy other than the utility?
What does MXenergy do?
How long has MXenergy been in business?
What is MXenergy’s mission?
What does MXenergy do that is different from traditional utilities?
Does MXenergy charge any monthly fees?
Will the quality of gas I receive be effected?
If I switch to an ESCO, who will handle repairs and maintenance?
Can an ESCO shut off my service?
If I switch to MXenergy, can I decide later to return to the utility?
Can I be switched from one ESCO to another without my knowledge
or approval?
What is the utility’s position on switching to an ESCO?
If I use an ESCO, will I receive two bills?
What makes MXenergy different from other ESCOs?
What makes MXenergy the best choice?
MXenergy and other Energy Service Companies (ESCOs) are
businesses that are licensed and approved by your state, allowing
them to compete to supply energy.
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MXenergy supplies natural gas and electricity to commercial
and residential customers in deregulated energy markets.
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MXenergy was founded in April 1999 and first started
serving customers in the Baltimore Gas & Electric territory in
December 1999. We are now a licensed and authorized supplier in 12
states, British Columbia and Ontario. MXenergy serves customers in 32 utility territories—more
than any other supplier in North America.
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To help commercial and residential customers manage the
risks of energy volatility by providing competitively priced products
and services.
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Historically, utilities have simply charged their customers
for the cost of their energy supply. If the market price of gas or
electricity went up, the customer's bill went up. Few utilities offered
their customers the ability to manage the cost of their energy supply
for more than a month or two at a time. We can help customers manage
their energy supply for up to three years.
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We do not charge any monthly service fees. We bill only
for the cost of the commodity along with necessary state and federal
taxes required by law.
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No. Natural gas must meet certain standards before it
is allowed to enter the transportation pipelines. Once gas is introduced
into the pipelines, it is commingled with the gas already present
so that the quality of the gas you receive on behalf of
MXenergy or the utility companies is indistinguishable.
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While MXenergy supplies your natural gas or electricity,
your utility company continues to deliver the energy to your home
or business. The utility handles meter reading and repair, gas transportation,
line repair and emergency calls.
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The control of your service remains with your utility
company. If you lose your supplier for any reason, you will be given
15 days notice to allow you time to choose a new supplier, or by default
you will return to the local utility.
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Yes. If for any reason you decide that you prefer having
your energy supplied by the utility, you can switch back subject to
the terms of your MXenergy contract.
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No. To minimize the potential for unauthorized switching
(a process known as
“slamming”), ESCOs are required to agree to state rules
and guidelines for obtaining, maintaining and stopping service. These
provisions, copies of which are filed with the state, include a ban
against unauthorized switching. ESCOs that slam must pay all costs and
fees incurred by the customer and the utility arising from such a switch,
as well as any costs to switch the customer back. The
state may also impose
additional penalties.
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Most utilities have programs in place introducing customers
to deregulation and promoting the idea of choice in their energy suppliers.
They understand that a competitive marketplace should bring about
enhanced services and potential price benefits.
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MXenergy will work with your utility company to offer
you a single bill that covers all monthly consumer charges. There
may be circumstances that require two bills.
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We are dedicated to providing customers with complete
and honest disclosure about the risks of their energy supply. We cannot
promise that customers will save money compared to their local utility;
after all, nobody can predict the future. But if energy prices continue
to rise, our customers will control their costs and save money.
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When comparing our offers to other suppliers and local
utilities, you need to consider the probability of rising energy costs.
You must also keep in mind that local utilities pass through energy
costs, high or low. Call an MXenergy Customer Care Professional and
receive local market consultation Monday through Friday, 8:00 a.m.
to 6:00 p.m. ET at 877.875.8567.
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Call Toll Free 877.875.8567