Frequently Asked Questions

We'll be the first to admit it. Energy can be complicated. Whether you're a natural gas customer, an electricity customer, or both, it's ok to have questions. And, hopefully, we have answers.

Start by selecting your state or territory. Then, see if your question is listed. If your question is not listed, feel free to email us, call us (800.785.4373) or, chat with us.

CALIFORNIA

Your questions answered.

• What does MXenergy do?
• How is MXenergy different from my utility company?
• What utilities do you serve in California?
• What sets MXenergy apart from other energy suppliers?
• How long has MXenergy been offering these innovative plans?
• Are there any monthly fees?
• How will my utility company know I've enrolled with MXenergy?
• How am I billed?
• What if I have a problem with my service?
• If I switch, can I decide to return to my utility later?
• Where do your carbon offsets come from?
• How do I enroll?

Q: What does MXenergy do?
A: MXenergy supplies natural gas and electricity to residential and commercial customers in restructured energy markets.

Q: How is MXenergy different from my utility company?
A: Most utilities offer variable rate plans. Our fixed rate plan is unique, allowing you to lock in a rate for up to three years.

Q: What utilities do you serve in California?
A: MXenergy supplies natural gas throughout the Pacific Gas & Electric (PG&E) territory in California.

Q: What sets MXenergy apart from other energy suppliers?
A: Very few of our competitors have the financial strength to purchase energy supplies in advance. We do. This allows us to offer innovative rate plans.

Q: How long has MXenergy been offering these innovative plans?
A: Since 1999, we've served millions of customers in 15 states. And our customer service is the best in the industry.

Q: Are there any monthly fees?
A: It depends on the plan you select. All fees are explained in the customer agreement. If you still have questions, contact one of our MXenergy Experts at 800.785.4373.

Q: How will my utility company know I've enrolled with MXenergy?
A: Your utility company recognizes us as an authorized supplier of natural gas. When your MXenergy enrollment is approved, we notify your utility company of the change.

Q: How am I billed?
A: Your utility company will continue to bill you as they always have. MXenergy gas supply charges will appear along with your utility service and delivery charges. You still make only one payment to your utility company.

Q: What if I have a problem with my service?
A: Your utility company will continue to take care of those problems if they occur. Just give them a call like you always would.

Q: If I switch, can I decide to return to my utility later?
A: Yes. If for any reason you decide that you prefer having your energy supplied by the utility, you can switch back subject to the terms of your MXenergy contract.

Q: Where do your carbon offsets come from?
A: MXenergy is a member of the Chicago Climate Exchange and all carbon credits are from registered forestry programs. After enrolling in one of our California rate plans, you'll receive a certificate stating that we have retired enough offsets to make your natural gas footprint carbon neutral.

Q: How do I enroll?
A: It's simple. Call us toll-free at 877.557.4355 and we'll help you select the plan that is best for you. Or enroll right here online. Just click the red "Enroll Now" button to the left. It only takes a few minutes-just have your current utility bill ready.