Frequently Asked Questions

We'll be the first to admit it. Energy can be complicated. Whether you're a natural gas customer, an electricity customer, or both, it's ok to have questions. And, hopefully, we have answers.

Start by selecting your state or territory. Then, see if your question is listed. If your question is not listed, feel free to email us, call us (800.785.4373) or, chat with us.

MASSACHUSETTS

Your questions answered.

• What does MXenergy do?
• How is MXenergy different from my utility company?
• What sets MXenergy apart from other energy suppliers?
• How long has MXenergy been offering these innovative plans?
• Is MXenergy's fixed rate lower than my utility's variable rate?
• Are there any monthly fees?
• How will my utility company know I've enrolled with MXenergy?
• How am I billed?
• What if I have a problem with my service?
• If I switch, can I decide to return to my utility later?
• How do I enroll?

Q: What does MXenergy do?
A: MXenergy supplies natural gas and electricity to residential and commercial customers in restructured energy markets.

Q: How is MXenergy different from my utility company?
A: Most utilities offer variable rate plans. Our fixed rate plan is unique, allowing you to lock in a rate for up to three years.

Q: What sets MXenergy apart from other energy suppliers?
A: Very few of our competitors have the financial strength to purchase energy supplies in advance. We do. This allows us to offer innovative rate plans.

Q: How long has MXenergy been offering these innovative plans?
A: Since 1999, we've served millions of customers in 14 states. And our customer service is the best in the industry.

Q: Is MXenergy's fixed rate lower than my utility's variable rate?
A: Initially our fixed rate may be higher than your local utility's variable rate. However, over time variable rates may rise or fall and a fixed rate won't-just like a fixed rate mortgage. So you're investing in long-term protection against higher rates.

Q: Are there any monthly fees?
A: It depends on the plan you select. All fees are explained in the customer agreement. If you still have questions, contact one of our MXenergy Experts at 800.785.4373.

Q: How will my utility company know I've enrolled with MXenergy?
A: Your utility company recognizes us as an authorized supplier of natural gas and/or electricity. When your MXenergy enrollment is approved, we notify your utility company of the change.

Q: How am I billed?
A: Your utility company will continue to bill you as they always have. MXenergy gas and/or electricity supply charges will appear along with your utility service and delivery charges. You still make only one payment to your utility company.

Q: What if I have a problem with my service?
A: Your utility company will continue to take care of those problems if they occur. Just give them a call like you always would.

Q: If I switch, can I decide to return to my utility later?
A: Yes. If for any reason you decide that you prefer having your energy supplied by the utility, you can switch back subject to the terms of your MXenergy contract.

Q: How do I enroll?
A: It's simple. Call us toll-free at 800.785.4373 and we'll help you select the plan that is best for you. Or enroll right here online. Just click the red "Enroll Now" button to the left. It only takes a few minutes-just have your current utility bill ready.