The Customer Golden Rule
The customer golden rule guides all of our interaction with and support of our customers. We treat you as we like to be treated. Our goal is to provide you the best prices for electricity and natural gas service. The trust and confidence customers instilled in MXenergy made us the largest independent retailer of natural gas in the country.
For us, offering our customers straight talk and real protection isn't just the best policy-it's the only policy. That's why we offer a variety of fixed and variable rate options and a customer care team you can count on. Plus, we provide every detail of the plan you choose before you sign up. After all, life is challenging enough. Choosing a natural gas and electricity supplier you can trust should be easy. MXenergy easy.
Do you want to speak with a customer service representative now? Click here to find the best way to reach us based on where you live. Or click live help to chat with a Customer Care Specialist.
Customer Bill of Rights
- You have the right to know what you are paying for your energy, before you get your bill and without hidden fees.
- You have the right to talk to a real person when you call a customer service center.
- You have the right to receive a copy of your contract in large, readable type.
- You have the right to know the phone number of your energy supplier so you can ask questions about your bill.
- You have the right to cancel your contract if you change your mind.
- You have the right not to be pressured into signing a contract.
- You have the right to take your time in making a decision to switch to a competitive supplier.
NY Customer Bill of Rights: click here
