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MXenergy Customer Bill of Rights
- You have the right to be treated as if you are our most valued customer. Because, frankly, you are.
- You have the right to speak with a real person, quickly.
- You have the right to fully understand your bill. If you don’t, we’ll work with you to make sure that you do.
- You have the right to privacy – we will not share your personal information with anyone outside the company.
- You have the right to switch your service at any time, and we’ll ensure the process goes smoothly.
- You have the right to have us listen and work with you to resolve any problem.
- You have the right to uninterrupted service. And if your service is interrupted, we’d better have a good reason for it.
- You have the right to not be surprised. The rates we quote are the rates we charge.
- You have the right to have us help you find the best rate plan – for you, not us.
- You have the right to deal with a company that prides itself on ethics, customer service and environmental stewardship.