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Customer Bill of Rights

• You have the right to know what you are paying for your energy, before you get your bill and without hidden fees.
• You have the right to talk to a real person when you call a customer service center.
• You have the right to receive a copy of your contract in large, readable type.
• You have the right to know the phone number of your energy supplier so you can ask questions about your bill.
• You have the right to cancel your contract if you change your mind.
• You have the right not to be pressured into signing a contract.
• You have the right to take your time in making a decision to switch to a competitive supplier.
• You have the right to expect that your personal information will remain private and will not be given to third parties without your consent.